Frequently Asked Questions (FAQ)
Clear answers about how Therapy works for AI-only users and provider-supported users.
General Questions
Binaxpay Therapy is an AI-first support platform designed to help you gain clarity, structure your thoughts, and make better decisions. You can use the AI instantly at any time. If you later choose to work with a professional (such as a therapist, coach, or consultant), you can do so within the same platform.
No. Binaxpay Therapy does not replace licensed professionals. The AI provides structured guidance and clarity support. Human professionals are available as an optional extension if you need deeper expertise.
No. You can use the AI without ever booking a session. Appointments are optional and only necessary if you decide you want professional support.
Yes. The AI Advisor is always available. You can use it anytime — during stressful moments, late at night, or between sessions.
AI Advisor Questions
The AI helps you:
- Organize your thoughts
- Separate emotions from facts
- Prepare conversations or difficult messages
- Clarify goals before appointments
- Create structured action plans
- Reflect on progress over time
No. The AI does not diagnose, label, or replace professional judgment. It focuses on clarity, structure, and preparation.
Yes. Your AI conversations are saved in your account. You can revisit them, export them, or share them with a provider if you choose.
No. Your AI conversations are private unless you choose to share specific outputs with your provider.
Account & Access
You can either:
- Sign up directly and start using the AI immediately
- Join through an invitation link from a provider
Your account will automatically connect to that provider’s workspace. You will gain access to any private services, courses, or surveys they assign to you.
Services & Bookings
Providers may offer:
- Booking-based services (appointments)
- Message-based services
- Email-based services
- Document downloads
- External resource links
- Each service clearly explains how it works before you purchase or request it.
You select an available time slot based on the provider’s calendar. After submitting your request, the appointment may be:
- Automatically confirmed
- Reviewed and confirmed by the provider
- You’ll receive reminders before the session.
Yes. You can manage your bookings from your dashboard. Cancellation policies may depend on the provider’s rules.
- Requested – Waiting for confirmation
- Confirmed – Scheduled and approved
- Rescheduled – Time has changed
- Cancelled – Appointment cancelled
- Completed – Session finished
- No-show – Marked as missed
Payments
No. Some services may be free. Paid services clearly show pricing before checkout.
Depending on the service:
- Appointments are confirmed
- Documents unlock for download
- Courses become accessible
- Service requests are activated
Courses & Surveys
Courses are structured learning programs created by providers. They may include lessons, downloadable materials, and progress tracking.
Surveys help providers understand your situation better. Your responses are securely stored in your profile.
Communication & Privacy
Yes. All messaging inside the platform is secure and stored within your account.
Your dashboard keeps everything in one place:
- Messages
- Bookings
- Payments
- Course progress
- Survey submissions
- Documents
Yes. Your data is stored securely. Providers only see information related to their workspace. Your AI conversations remain private unless you choose to share them.
Providers
Providers are independent professionals (such as therapists, coaches, or consultants) who offer structured services through the platform.
Yes. The platform is fully functional with AI only. Connecting with a provider is completely optional.
You can browse public provider profiles, review their services, read FAQs, and book directly if you decide to work with them.
Platform Purpose
Because support shouldn’t depend on appointment availability. The AI provides immediate clarity so you can think calmly before escalating to human services.
- AI is the primary support layer.
- Human services are optional.
- Everything is centralized in one platform.
- You decide when to escalate.
- Clarity comes before action.
Still need help?
If your question is not listed, contact our team and we will guide you quickly.